Financial Regulator says many Irish consumers are unclear about Irish financial services complaint procedures
Nov 24th, 2008 | By Finfacts Ireland Business & Finance Portal | Category: News worldwide
The Financial Regulator says many Irish consumers are unclear about Irish financial services complaint procedures and letters have been sent to all Irish credit institutions to highlight certain issues in relation to complaints handling procedures following an inspection to assess whether credit institutions' complaints handling procedures complied with the Consumer Protection Code requirements. The inspection also examined how credit institutions were using the information and intelligence from complaints in their organisation.