Customer service in Asia falls well short of rising consumer expectations
Sep 30th, 2010 | By Finfacts Ireland Business & Finance Portal | Category: News worldwide
Expectations of customer service are rising across Asia as consumers grow richer, are better informed and travel more. But businesses, although aware of rising expectations, are failing to meet demands. These are among the findings of Greater expectations: Keeping pace with customer service demands in Asia Pacific, a new report from the Economist Intelligence Unit, commissioned by DHL. The report is based on two wide-ranging surveys conducted in 10 markets across Asia: one of over 300 senior executives and another of over 700 consumers.